Privacy Policy
Argyll Bathrooms Ltd · www.argyllbathrooms.co.uk
This Privacy Policy explains how Argyll Bathrooms Ltd looks after your personal information when you visit our website, contact us, or ask us to carry out work for you. We take your privacy seriously and want to be clear and open about what we collect, why we collect it, and the rights you have. Please take a moment to read it.
Who we are
Argyll Bathrooms Ltd is a company registered in Scotland (company number SC595874). Our registered office is 2A Albany Terrace, George Street, Oban, PA34 5NY. For the purposes of data protection law we are the “data controller”, which means we decide how and why your personal information is used.
If you have any questions about this policy or about how we handle your information, you can reach us at:
Email: info@argyllbathrooms.co.uk
Phone: 07756 663 147
Post: Argyll Bathrooms Ltd, 2A Albany Terrace, George Street, Oban, PA34 5NY
The law we follow
We handle your information in line with UK data protection law, which includes the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 as amended by the Data (Use and Access) Act 2025, and the Privacy and Electronic Communications Regulations 2003 (PECR).
What information we collect
We only collect what we need in order to respond to you and provide our services. Depending on how you contact us, this may include:
Your name
Your contact details, such as email address, telephone number and postal address
The details of your enquiry, project or the work you would like us to carry out
Any correspondence between us, including emails, messages and notes from calls
Basic technical information collected automatically when you visit our website, such as your IP address, the pages you view, and how you arrived at the site (see our Cookie Policy for more detail)
How we collect it
We collect information in two main ways: information you give us directly, and information collected automatically.
You give us information directly when you fill in the contact form on our website, email us, telephone us, message us on social media, or speak to us in person about a project. Technical information is collected automatically through cookies and similar technologies when you use our website. Our separate Cookie Policy explains this in full.
Why we use your information and our legal basis
We use your information for the following purposes, and we rely on the legal bases shown against each one:
To respond to your enquiries and stay in touch with you about your project — legal basis: our legitimate interest in dealing with enquiries, and taking steps at your request before entering into a contract.
To prepare estimates and carry out bathroom, kitchen, plumbing and related work — legal basis: performance of a contract with you.
To send invoices, take payment and keep proper business and tax records — legal basis: compliance with our legal obligations, and our legitimate interest in running the business.
To improve our website and understand how visitors use it — legal basis: your consent where required, or our legitimate interest in a well-run website. See our Cookie Policy.
We will not use your information for any purpose that is not compatible with the reasons set out above without letting you know first.
Who we share it with
We do not sell your information to anyone, and we keep sharing to the minimum needed to run our business properly. Where necessary, we may share information with:
Trusted suppliers and subcontractors who help us deliver your project, where they need it to do the work
Our accountant, bookkeeper and professional advisers
Payment providers and banks in order to process payments
HMRC, regulators or other authorities where we are required to by law
Anyone who processes information on our behalf is required to keep it secure and to use it only for the purpose we have given it to them.
How long we keep it
We keep your information only for as long as we need it. As a general guide:
Enquiries that do not lead to work: normally kept for up to 12 months, then deleted.
Records relating to completed projects, invoices and payments: kept for at least 6 years after the end of the relevant tax year, to meet our accounting and tax obligations.
Website analytics information: kept only for as long as it is useful to help us improve the site.
When we no longer need your information, we will delete or securely destroy it. Some information may remain on backups for a short period before it is overwritten.
Keeping your information secure
We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. This includes password protection, secure storage, and limiting access to those who need it. If you would like independent guidance on staying safe online, the Government-backed service Get Safe Online at www.getsafeonline.org is a useful resource.
Your rights
Under UK data protection law you have a number of rights over your personal information. You can ask us to:
Give you a copy of the information we hold about you (a “subject access request”)
Correct information that is inaccurate or incomplete
Delete information where we no longer need it
Restrict or object to how we use your information
Transfer your information to another provider where this applies
To exercise any of these rights, please email us at info@argyllbathrooms.co.uk. We may need to confirm your identity before we act. We will normally respond within one month. There is no charge unless your request is clearly unfounded or excessive.
How to complain
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. You can find their contact details at www.ico.org.uk. You can complain to the ICO at any time, but we would welcome the chance to address your concerns first.
Links to other websites
Our website may contain links to other sites, such as social media pages. We are not responsible for the privacy practices of those sites, and this policy does not cover them. We would encourage you to read the privacy policy of any website you visit through a link from ours.
Changes to this policy
We may update this policy from time to time to keep it accurate and in line with the law. Any changes will be posted on this page. This version was last updated on 11 August 2026.
This Privacy Policy is provided for general information and does not constitute legal advice. If you have particular concerns about compliance, please seek advice from a qualified solicitor.